To do the remote connection you have to connect your resistance unit to the computer, then connect the computer to internet so I can handle it by a remote software.
The procedure is very easy, you need to run a specific software to do the remote connection.
This procedure allows me to use the mouse, the keyboard and view your Desktop on my screen, just as if I am actually using it.
You can check my work at any time, to see the operations employed and have full control, even stop at any time.
This feature is faster than the continuous exchange of files to solve the problem, but you need to stay all the time in front of the computer, for any reason ( CD or DVD insert or internet connection falls down ).
To be able to do this online service you should confirm your availability from Monday to Friday, during the time here in Italy 9 – 11:30 am, 2:30 – 4:30 pm ( italian time ).