Elite customer service might sometimes need to check the internal parameters of the home trainer in order to assess if they're correct or if they've been improperly overwritten (for instance by a third party app).
Home trainer diagnostics run through the myE-Training app.
Use one of the following procedures depending on the device (phone/tablet/PC) where the myE-Training app is located.
For Android or iOS devices:
Access myE-Training (make sure the home trainer is powered on, properly configured and close to the device).
Select Settings
In the TRAINER tab select: Home trainer diagnostics
The procedure might take a few minutes.
Once it's done:
Select the GENERAL tab and select Contact Us
A contact form to be filled out and sent will be displayed. Do not modify or edit the subject and body of the email and do not delete any of the enclosed files (a file named eeprom_content.tsv will be enclosed).
Add the following references to the email body:
Name of the customer service operator you're in contact with;
Reference nr. for the initial customer service ticket;
Once this is done, select Open Ticket to send everything to customer service.
If you're using a PC with Windows or a Mac:
Start up myE-Training (make sure the home trainer is powered on, properly configured and close to the device).
Select Settings
In the TRAINER tab select Home Trainer Diagnostics
The procedure might take a few minutes.
Select the GENERAL tab and select Contact Us
A contact form to fill out and send will be displayed. Do not modify or edit the subject and body of the email and do not delete any of the enclosed files (a file named eeprom_content.tsv will be enclosed).
Add the following references to the email body:
Name of the customer service operator you're in contact with;
Reference nr. for the initial customer service ticket;
Once this is done, select CONTACT US to send everything to customer service.
