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Resistance Check On Interactive Trainers

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If the trainer does not change resistance, perform the checks listed below according to the type of trainer you own.

 

⚠️ SAFETY WARNINGS
The product has been designed and manufactured to ensure maximum user safety; however, appropriate precautions must be taken during maintenance operations.
During any intervention on the product (e.g. replacement of components), there is a risk of fingers or hands being trapped or crushed between fixed parts and moving components (e.g. pulleys, belts).
There is also a possibility that the product may fall or tip over during handling or positioning in order to access internal parts, with a risk of crushing or damage to the product.
Operate only when the device is switched off and disconnected from the power supply, and under no circumstances insert fingers or objects into any openings or slots in the product. Ensure that the product is placed on a stable surface, handled with care, and that suitable tools are used. Follow the instructions provided here carefully.

 

As a first step, if the trainer has not yet been configured in the My E-Training app, follow the guided configuration procedure: Elite home trainer configuration with My E-Training

Then, click on the trainer name and follow the instructions provided:

AVANTI - AVANTI COG
DIRETO 
DIRETO X
DIRETO XR - XR-T - XR TEAM
DRIVO 
DRIVO II
EVO
INTERA
JUSTO - JUSTO 2
NERO
NOVO SMART
QUBO DIGITAL
QUBO DIGITAL SMART B+
RAMPA
REAL TURBOMUIN
REAL TURBOMUIN B+
REALAXIOM
REALTOUR
RIVO - RIVO COG
SUITO
TUO
ZUMO

 

  • AVANTI - AVANTI COG

    1. From My E-Training go to Trainings-> Level Mode;
      1. Click on Start and, while you are pedalling, change the resistance level from 1 to 16 to verify variations in resistance.

        In negative case:
      2. Please follow the instructions shown in the video below:
      3. Once you have removed the cover, please take a video of the internal motor and send it over to our Customer Care at support.elite-it.com.
    2. PLEASE NOTE: We suggest that you start your video with the trainer still powered off, and plug the power cord at the beginning of the video.
      1.  
      2. Click on the following link to view the French version of the video: https://youtu.be/5LOYSq6-KP4 
      3.  

  • JUSTO - JUSTO 2

    1.  
      1. From My E-Training go to Trainings-> Level Mode;
      2. Click on Start and, while you are pedalling, change the resistance level from 1 to 16 to verify variations in resistance.

        In negative case:
      3. Please follow the instructions shown in the video below:
      4. Once you have removed the cover, please take a video of the internal motor and send it over to our Customer Care at support.elite-it.com.
    2. PLEASE NOTE: We suggest that you start your video with the trainer still powered off, and plug the power cord at the beginning of the video.
    3. Click on the following link to view the French version of the video: https://youtu.be/5LOYSq6-KP4 

 

  • RIVO - RIVO COG

    1.  
      1. From My E-Training go to Trainings-> Level Mode;
      2. Click on Start and, while you are pedalling, change the resistance level from 1 to 16 to verify variations in resistance.

        In negative case:

      3. Please follow the instructions shown in the video below:

      4. Once you have removed the cover, please take a video of the internal motor and send it over to our Customer Care at support.elite-it.com.
    2. PLEASE NOTE: We suggest that you start your video with the trainer still powered off, and plug the power cord at the beginning of the video.
    3. Click on the following link to view the French version of the video: https://youtu.be/5LOYSq6-KP4 

 

  • DIRETO 

  • DIRETO X

  • DIRETO XR - XR-T - XR TEAM

  1.  

    1. From My E-Training go to Trainings-> Level Mode;
    2. Click on Start and, while you are pedaling, change the resistance level from 1 to 16 to verify variations in resistance.

      In negative case:
    3. Please follow the instructions shown in the video below:
    4. Once you have removed the cover, please take a video of the internal motor and send it over to our Customer Care at support.elite-it.com.

    PLEASE NOTE: We suggest that you start your video with the trainer still powered off, and plug the power cord at the beginning of the video.

  2.  
  3. Click on the following link to view the French version of the video: https://youtu.be/LyDIkqBh4IE 

 

  • DRIVO 

  • DRIVO II

  1.  

    1. From My E-Training go to Trainings-> Level Mode;
    2. Click on Start and, while you are pedaling, change the resistance level from 1 to 16 to verify variations in resistance.

      In negative case:
    3. Please follow the instructions shown in the video below:
    4. Once you have removed the cover, please take a video of the internal motor and send it over to our Customer Care at support.elite-it.com.

    PLEASE NOTE: We suggest that you start your video with the trainer still powered off, and plug the power cord at the beginning of the video.

  2.  
  3. Click on the following link to view the French version of the video: https://youtu.be/d41iu4vXhZU 

 

  • NERO

    1.  

      1.  

        1. From My E-Training go to Trainings-> Level Mode;
        2. Click on Start and, while you are pedaling, change the resistance level from 1 to 16 to verify variations in resistance.

          In negative case:
        3. Please follow the instructions shown in the video below:
        4. Once you have removed the cover, please take a video of the internal motor and send it over to our Customer Care at support.elite-it.com.

        PLEASE NOTE: We suggest that you start your video with the trainer still powered off, and plug the power cord at the beginning of the video.

      2.  
      3. Click on the following link to view the French version of the video: https://youtu.be/YZzBPuXnRDk 
      4.  

  • QUBO DIGITAL

  • QUBO DIGITAL SMART B+

  • REALTOUR

  • INTERA

  • EVO

  • NOVO SMART

  1.  

    1. From My E-Training go to Trainings-> Level Mode;
    2. Click on Start and, while you are pedaling, change the resistance level from 1 to 16 to verify variations in resistance.

      In negative case:
    3. Please follow the instructions shown in the video below:
    4. Once you have removed the cover, please take a video of the internal motor and send it over to our Customer Care at support.elite-it.com.

    PLEASE NOTE: We suggest that you start your video with the trainer still powered off, and plug the power cord at the beginning of the video.

  2.  
  3. Click on the following link to view the French version of the video: https://youtu.be/Y1vsrQM2yIM 

 

  • RAMPA

  • REALAXIOM

  1. From My E-Training go to Trainings -> Level Mode;
  2. Click on Start and, while you are pedaling, change the resistance level from 1 to 16 to verify variations in resistance.

    In negative case:
  3. Please take a video of the parts shown below and send it over to our Customer Care at support.elite-it.com.

PLEASE NOTE: We suggest that you start your video with the trainer still powered off, and plug the power cord at the beginning of the video.

 mceclip1.png

 

 

  • REAL TURBOMUIN

  • REAL TURBOMUIN B+

  1. From My E-Training go to Trainings -> Level Mode;
  2. Click on Start and, while you are pedaling, change the resistance level from 1 to 16 to verify variations in resistance.

    In negative case:
  3. Please follow the instructions shown in the video below: click here
    Please take a video of the internal motor and send it over to our Customer Care at  support.elite-it.com.

PLEASE NOTE: We suggest that you start your video with the trainer still powered off, and plug the power cord at the beginning of the video.


The internal motor is shown in the picture below:

mceclip2.png

 

  • SUITO

  1.  

    1.  

      1. From My E-Training go to Trainings-> Level Mode;
      2. Click on Start and, while you are pedaling, change the resistance level from 1 to 16 to verify variations in resistance.

        In negative case:
      3. Please follow the instructions shown in the video below:
      4. Once you have removed the cover, please take a video of the internal motor and send it over to our Customer Care at support.elite-it.com.

      PLEASE NOTE: We suggest that you start your video with the trainer still powered off, and plug the power cord at the beginning of the video.

      1.  
    2. Click on the following link to view the French version of the video: https://youtu.be/iR-9BqtLZD0 

 

  • TUO

  1.  
    1.  
      1.  
        1. From My E-Training go to Trainings-> Level Mode;
        2. Click on Start and, while you are pedaling, change the resistance level from 1 to 16 to verify variations in resistance.

          In negative case:
        3. Please follow the instructions shown in the video below:
        4. Once you have removed the cover, please take a video of the internal motor and send it over to our Customer Care at support.elite-it.com.
    2. PLEASE NOTE: We suggest that you start your video with the trainer still powered off, and plug the power cord at the beginning of the video.
    3.  
    4. Click on the following link to view the French version of the video: https://youtu.be/3fRvfx8xgeE 
  2.  
  3.  
    1.  
      1.  

        • ZUMO

        1.  
          1. From My E-Training go to Trainings-> Level Mode;
          2. Click on Start and, while you are pedaling, change the resistance level from 1 to 16 to verify variations in resistance.

            In negative case:
          3. Please follow the instructions shown in the video below:
          4. Once you have removed the cover, please take a video of the internal motor and send it over to our Customer Care at support.elite-it.com.
            1.  
              1.  
            2. PLEASE NOTE: We suggest that you start your video with the trainer still powered off, and plug the power cord at the beginning of the video.
            3.  
            4. Click on the following link to view the French version of the video: https://youtu.be/LFS0lAH14fA 
            5.  
 

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