Elite customer service might sometimes require the log file generated by My E-Training to analyze any sudden system crash or unexpected behavior. This file contains detailed technical info on program operations.
How you obtain the log file changes depending on the platform you're using (Smartphone/tablet terminal/PC/Mac).
Here is how to obtain the file:
- Open My E-Training
- Tap on Parameters
- Select the GENERAL tab
- Tap on Contact us (mobile version) or Open Ticket (desktop version)
- A form to be sent via email will appear, please do not modify its subject line or text and do not remove any enclosed file.
- In the email text please add a reference to:
- Customer service operator name with whom you're conducting the process
- Customer assistance ticket number reference
- Once you type these in tap on Open Ticket to send everything to customer service