No Bluetooth connection with the home trainer or an external sensor:
- Make sure the home trainer or the sensor aren't already connected to other devices (Bluetooth does not allow for multiple connections)
- Try to power down the home trainer, reboot your device, power the home trainer up again and try connecting
- If the home trainer / sensor features a battery, try replacing it
When using a mobile device (smartphone / tablet terminal):
- Make sure you conduct the pairing procedure directly from myETraining (do not use the device's Bluetooth menu or you'll get a connection refused message)
- Make sure that the Bluetooth is active on the device
- Make sure the app location authorization is active; follow these instructions to do so:
- iOS:
- Open the settings menu on your device
- Select the myETraining app from the list
- Enable the Bluetooth (and location if present) authorization options if not already done
- iOS:
-
- Android:
- Open the settings menu on your device
- Select Apps
- Select myETraining from the apps list
- Select Authorizations
- Enable the location authorization option if not already done
- Android:
If you're using a computer (windows or mac):
- If the device has been paired with the computer, remove the pairing before booting up the myETraining app by doing so:
-
- MacOS:
- Select System Preferences from the main menu
- Select Bluetooth
- Check if the home trainer / sensor is indicated in the paired devices list
- If so, remove the pairing
- MacOS:
-
- Windows:
- Select Settings from the main menu
- Select Devices
- Check if the home trainer / sensor is indicated in the Bluetooth section list of paired devices
- If so, remove the pairing
- Windows:
Check if Bluetooth supports the 4.0 version or higher
Should the issue persist, try uninstalling the software or app and try again.
Also try the pairing procedure with a different device to exclude any Bluetooth malfunction on the first device.
Should the issue still persist, please contact technical support by using the form you can find in myETraining (Settings - General - Contact us)