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Should it malfunction (crashing or unexpectedly shutting off), you might sometimes have to completely uninstall the myE-Training software on Windows and its related database files, then proceed with a new installation from scratch.
Here's the procedure to do so:
Select folder: C:\Program Files (x86)\MyETraining
Select and double click on the unins000.exe file
After double-clicking, confirm and proceed with uninstalling the software.
At the end of the procedure:
Display hidden folders: Link for instructions on how to display hidden folders.
Create a new folder on your PC by following this : C:\Users\"nome_utente_PC"\AppData\Roaming
Procedure:
_display a new window
_click on "This PC", then "C:\"
_then click on "Users"
_ click on your username
_ click in the space right next to:
_then add the rest of the line: "\AppData\Roaming"
_Select ENTER on the keyboard
_delete the MyETraining folder
After deleting the folder:
Go to: https://www.elite-it.com/it/prodotti/app-software/my-e-training
Download the myE-Training software again
Proceed with the installation once the download has been completed.
Test the whole thing again once the installation has been completed.
Should the issue persist, open a ticket by clicking here
Please note: The uninstall and delete procedure does not eliminate your app history.
If you had downloaded videos you'll just have to download them again (it won't be necessary to purchase them again if you already have, they will download directly).
